Alma Faulkenberger is an 85-year-old female outpatient sitting in the waiting room awaiting an invasive pelvic procedure. The health care professional who will assist in her procedure enters the room and calls “Alma.” There is no reply so the professional retreats to the work area. Fifteen minutes later the professional returns and calls “Alma Frankenberg.” Still no reply, so he leaves again. Another 15 minutes pass and the professional approaches Alma and shouts in her ear, “Are you Alma Frankenberg?” She replies, “No I am not, and I am not deaf either, and when you get my name correct I will answer you.”
Using the topic 1 materials, develop a plan to help Alma be compliant with the procedure and post-treatment medication. Also, describe the approach you would take to patient education in this case.
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250 WORDS CITATION AND REFERENMCES BY10/7
DQ2. 250 WORDS CITATION AND references BY 10/8
How would you use collaboration to assist in compliance with a patient as difficult as Alma?
Read chapters 1-3.
Read “How to Facilitate Better Patient Compliance,” by Rothenberg, from Podiatry Today (2003).
Read “Should We Consider Non-Compliance a Medical Error?” by Barber, from Quality & Safety in Health Care (2002).